The New Homes Review is a new, independent online homeowner survey and annual report on the new home buying experience in the UK.
This has been launched in response to the recent findings of the All Parliamentary Group for Excellence in the Built Environment regarding customer satisfaction surveys relating to new homes.
The NHR will provide a unique, independent insight into the quality of new homes being built for sale and the level of customer satisfaction, based on feedback directly from new home owners. This information will be collated, analysed and fed back to developers, builders and the new homes construction industry as a whole through the annual NHR report, designed to support the benchmarking and raising of standards.
The NHR commented “We are excited to launch an independent initiative which will benefit both new home buyers and builders alike. The report will provide a unique insight into the house building sector, improving the information available to potential buyers and allowing quality developers to stand out from the crowd. The first New Home Review annual report will be published in 2017.”
The survey itself is undertaken by an independent research agency, Zebra Square, liaising directly with new home owners. The survey results are used for the NHR annual rating and monthly reporting shared with developers and builders as a measure of customer satisfaction as part of the service offered by structural warranty partners Premier Guarantee and LABC Warranty.
Paula Higgins, CEO of HomeOwners Alliance, says "We welcome any initiative that gives buyers of new homes independent information to help them pick the developer that is right for them. Home buyers should be able to choose their new home based on quality of build and the developers aftercare service rather than just on glossy brochures and discount offers. We hope the survey will help housebuilders deliver better homes that meet the needs and expectations of their customers."
Phil Hammond, Managing Director of LABC, said: “LABC welcomes this important new scheme to measure customer satisfaction with their new home. Feedback on quality is essential information for developers, warranty and building control professionals and it also provides a measure for future purchasers. The NHR will be a practical guide for those in construction to target flaws, enable high performing developers to stand out and it will empower consumers.”